Feedback & Complaints

Wise Group Solutions and its subsidiaries adhere to a strict complaints handling procedure, designed to ensure that all complaints are correctly identified across the organisation and escalated where necessary.

The purpose of the procedure is to:

  • Act as a guideline to ensure that complaints made by clients,customers, consumers and colleagues are correctly identified and escalated to the Legal & Compliance Manager for investigation and resolution;
  • Ensure that Operational Principles are consistently and effectively applied and that all employees understand and comply with Wise Group Solutions’ employee expectations in the performance of their duties; and
  • Ensure Wise Group Solutions and its subsidiaries adhere to applicable state and federal legislation, and Industry Codes of Conduct.

Feedback and Complaints

Legal & Compliance Manager
Wise Group Solutions
GPO Box 3384
Sydney NSW 2001
Phone: 1300 226 227 (local call)
Fax: 1300 226 228 (local call)

We intend to reach a satisfactory outcome and we will do our best to promptly address your complaint. If your complaint relates to a credit matter and following communication with our Compliance Team, you are not satisfied with the response you receive, you can contact the Australian Financial Complaints Authority for an independent review of your complaint.