The NBN is coming

Friday, 11 April 2014

The National Broadband Network roll-out is currently under-way. Understand how it will affect you and your business.

The NBN Co has been tasked with installing fibre connections to homes and businesses across the country. When the roll-out reaches your area, the NBN Co will contact you to arrange installation of a small box in your home or business called a Network Terminating Device (NTD) that will connect you to the network.

To find out when the NBN will be available in your area visit or call NBN Co on 1800 023 076.

Once the NBN Co has connected you to the network, you will need to identify a Retail Service Provider (ie organisations such as Telstra, Optus, iiNet, TPG)  are capable of delivering the telecommunications services you require.

What should I do?

When the new NBN fibre services is rolled out in your area you will contacted by a number of Retail Service Providers (RSP) looking to sell you their telephone and broadband services.

Before signing up with an RSP and arranging an installation date, you should:

  • Advise the RSP that you have a monitored security alarm or medical system;
  • Seek confirmation from the RSP that they are able to support your existing security alarm or medical system using the UNI-V voice port – if they can’t you will need to find a provider who can;
  • Contact your security provider for assistance in ensuring that there is a smooth transition and your alarm system continues to function as designed.

It is important that you follow the steps above before signing up with an RSP, if you don’t you may place your home, family or business at unnecessary risk.